IT support Melbourne small business
IT support Melbourne small business is all about helping small businesses in Melbourne. Cortex Solutions are a small business, so we understand things from your point of view. Our IT support Melbourne small business service offers your business value on six levels. Please click “>” to see how our services can benefit you.
At Cortex Solutions, we understand that every minute of your business day needs to follow a certain schedule in order for your operations to run smoothly. Unexpected or random interruptions can throw your entire day out-of-synch. This is why our IT support Melbourne small business service comes with a pre-arranged set appointment time (as per your requirements) that will indicate to you the exact time that we will be there. In addition, your business can depend on our IT support effectiveness, because our IT support Melbourne small business service offers a same day guarantee – otherwise the service is free. Another feature of our IT Support is that, in 98% of the cases, we can have an experienced, skilled technician at your business site within 60 minutes of contacting us. That way, you’ll be running at full capacity, once again, in a very short period of time.
With Cortex Solutions’ IT support Melbourne small business service, you can rest assured that you will be getting the absolute best service at the best price. That’s our guarantee and we back our claim with our promise that if you happen to find a lower price, we won’t just match that price – we will beat it by 10%! We also go one step further to assure that you consistently receive the same level of high quality service by sending out the same engineer on all of your calls – because that’s the engineer who will be most familiar with your IT environment, staff and technical history.
Our IT support Melbourne small business service features no lock-in contracts and no ongoing commitments. At Cortex Solutions, we’re dedicated to assisting our clients as opposed to locking them into a binding contract. Our view is that a good business relationship is built on trust, distinguished levels of service and consistent ongoing value, not legal documents.
Our IT support Melbourne small business service is backed by a 30-day post support warranty. This means that should you experience the same issue again, within 30 days of IT support from Cortex Solutions, we will fix that issue for free. In order to provide your business with additional protection, we will reset your warranty period for an additional 30 days. This will ensure that the issue is permanently fixed. That’s because our goal, at Cortex Solutions, is to obtain positive, lasting results, as opposed to charging to fix the same issues repeatedly.
At Cortex Solutions, our IT support Melbourne small business service strictly adheres to a policy of no hidden fees or charges. This means that the price your business is quoted is the total price that you pay. This is crucial to being able to correctly budget your IT service expenditures. Additionally, if hardware, software or licenses are required, we will always provide you with multiple options. This way you will be able to have a completely transparent view of your available options. And, at no extra cost, we will take the time to explain why we would recommend one option over another in a manner that you will completely understand. But, ultimately, we stress that the choice is always yours.
Our IT support Melbourne small business service is available to all suburbs in Melbourne. No matter what Melbourne suburb your business is located in, we will provide you with guaranteed same day service, at a specified appointment time – with no added call-out fee. At Cortex Solutions, we understand that running a small business has its challenges, but obtaining reliable, effective IT services should not be one of them!