IT support
IT support is the “hands on” assistance required to address current and prevent any future technical issues.
Since problems that are encountered have no set schedule, we are committed to being available 24/7 – through our IT support Help Desk and through a guaranteed response time that is predetermined by your business.
You can call us when you need IT support that includes; casual care, reactive (emergencies), proactive (preventative), onsite or remote (with discount hourly blocks available).
In addition, we offer flexible options that include no lock-in contracts, even for ongoing support.
We match our services to fit your budget. Whether you wish to pay in increments of 15 minutes, per hour, per visit, monthly or at a fixed cost, we can set up a plan that will provide the support you need at the most affordable rates in the industry.
In fact, we can guarantee to not just to match, but to beat any competitors price by 10%!
Our service to our clients is designed to not only meet – but exceed expectations.
Give us a call now and we’ll be pleased to discuss how Cortex Solutions can work within your particular budget for the type of IT support your business needs.
Unlimited IT support
Your business will receive full IT support with no hourly charges. This will eliminate any unexpected additional IT expenditures to your budget. This way, any IT problems that can arise at any given time will not affect your current business objectives.
You’ll also save by having just one low monthly fee. For larger business and more complex IT configurations, individual IT support issues have a way of quickly adding up. You can prevent this from happening with an Unlimited IT Support contract.
In most cases, your business can’t afford to wait for IT support assistance. This is why we provide unlimited support access for whenever your business is open. This means we’ll be there for you no matter the day or hour – on holidays and weekends.
Your support can be accessed by any staff member. This will save valuable time and resources when an issue can be reported and resolved without having to interrupt other personnel. This can result in a significant level of increased efficiency for your staff.
Proactive IT support
It’s important to know the health of your IT system at all times. We accomplish this for you by monitoring all of your IT equipment – 24 hours a day, seven days a week, every day of the year.
We do this, because we understand that an IT issue can seriously affect your business productivity. This is why it’s important to address potential IT issues before they manifest into a serious situation.
An escalating IT problem can be quite costly for your business. This is why it’s better to be proactive , rather than wait for a small problem to evolve into a major issue.
In addition, we want our clients to know exactly how well their IT system is functioning at any given point in time. This is why we provide a real-time view of your IT system.
Casual IT support
For clients who want to address IT problems as they arise, there’s no need to pay an on-going fee or charge. We’re available when you need us, so you can avoid productivity issues which can translate into lost revenue.
You can minimize your overall IT expenditures by calling our support desk as you need assistance. Our response time is the best in the business, so you won’t have to wait while lost productive time begins to mount up.
Our flexible payment options are designed to fit your budget. You have the option to pay by the hour or for each visit. We also offer discounted blocks of hour, which can save your business considerable money.
You can also combine your Casual IT Support with our Proactive IT plan. In this way, you can balance your IT expenditures while keeping an eye on any potential risk factors.
Remote IT Support
With Remote IT Support, the response time for technical assistance is virtually eliminated. This means that your IT support will be available in just seconds!
Additionally, all of your employees will receive the same level of support, whether at the office or working at a remote location. If an employee is telecommuting an assignment, there’s no need to come into the office in order to address an IT problem. This can be especially beneficial for those who are working while they reside in another country and may have difficulty finding a compatible IT service.
For those who are working after hours, they will still receive the same level of care while they are out of the office. This can significantly increase production and revenue for your business. It can also save on transportation costs and the time spent commuting to and from the office.
If work needs to be done after hours, there will be no need to come into the office in order to accomplish an assignment. An employee can have the comfort and resources of their home, while working, which can increase creativity and productivity.
Your business will also save money, since remote support costs less than having a technician travel to your office when an IT problem arises. The remote support is also included free of charge when you set up your support utilising our Unlimited Plan.
Customised IT support
Maintain your financial, technological and business goals by customising your IT support. This way your support can be tailored to meet your exact business needs.
You have the option to mix and match your IT support options
. For example, you can choose both Casual and Proactive Support, which can prevent IT problems from manifesting and escalating while still having a technician available to address any immediate IT issues.
Your business will only pay for the beneficial IT support that is required, as opposed to paying for extras that will never be needed or used. This is one of the most cost-effective approaches to your company’s IT support.
We understand that each business is unique insofar as to the way it specifically operates. This includes different employee functions along with your business procedures and systems. The most efficient approach to your IT support is to align your options with the way your business actually operates. This can increase your company’s effectiveness when compared to your competitors – which is something that potential and current clients will take note of.
